FAQ

Is stock available?

Umbrellas & Shade has access to one of the largest stocks of product in Australia.  Stock levels are monitored every business day, and if a product is unavailable it will show as such on the website.  The only exception will be if there is heavy demand for a particular product over a weekend (for example), where the stock of a particular product is sold out from the website 'out of hours'. Therefore, please ensure you provide your email address and contact number with your order so you can be contacted in the unlikely event there is a problem.

When will my order be shipped?

In most cases, it takes 1-3 days after your order is received (and payment verified) for us to ship your order.  Transit time depends on where you live in Australia - for East Coast capital cities it will often be the day following despatch, and as long as 7 days for more remote areas.  For deliveries to a private address, we will ask you for an authority to leave if no one is home.  We will also ask you for the safest place to leave your order.

Currently we only ship within Australia.

How much will I be charged for shipping?

For calculation of delivery charges, our products fall into two categories:

A.  Flat rate and Free Freight Products

Applies to Rain & Beach umbrellas:

To most Australian postcodes, delivery is $10.00 per order, and freight free where the order value is greater than $150.  When you checkout, if your delivery postcode does not qualify for this, a freight charge will be calculated, and you will have the option not to proceed with the order.

B.  Delivery Fee Payable Products

Applies to Market Umbrellas & Bases:

Because of the dimensions of these products (ie weight and or length), a delivery fee is charged on all orders.  The charge will be calculated at checkout based on the destination postcode and the products ordered. 

Note that if your order contains products from category A and B, the system will automatically calculate freight on your order based on the weight and destination – no flat or free freight will apply to category A products with a combined order.

If you are in this situation, you will be better off placing separate orders for your Category A and category B products. 

Please note we are not able to ship to

  • PO Boxes
  • Parcel Lockers
  • Selected Remote Mainland & Island Locations

 

Currently we only ship within Australia.

Can I pick up my order?

As an online business, pickup is generally not possible.  For urgent orders, larger orders (eg 12 umbrellas plus), or for product that is large and difficult to ship (such as a market umbrella), we can generally arrange for you to pick up.  Please email us if you would like to collect, and we will endeavour to arrange this.  The majority of the products are warehoused near Parramatta in western Sydney.

What payment methods are accepted?

All payments direct from the shopping cart are through PayPal  - this provides extra security through a 3rd party payment system. 

If you do not have your own Paypal account, you can still use your Visa or Mastercard through PayPal, simply click on the link to pay by card on the PayPal section of the payment page. 

If for some reason, you are not happy using PayPal, please contact us and we can provide our bank account details for a direct deposit, but note that funds will need to clear before goods can be shipped.

Do my purchases come with a warranty?

Warranty coverage is for domestic use only.  Most products have a 12 month warranty.  This covers the frame only - fabric is not covered by this warranty.  Note for umbrellas, wind damage, misuse, or accidental damage does not constitute a faulty frame. 

Can I return my order?

Umbrellas & Shade does not offer refunds for an incorrect decision or change of mind.

For goods damaged in transit, or in the unlikely event of a genuine manufacturing defect, please email us at sales@umbrellasandshade.com.au and include photos to support the claim.  We will then contact you to determine whether the goods need to be repaired or replaced.