Terms & Conditions

Pricing & Product Information

All prices include GST and are shown in Australian Dollars.

Prices, product details and availability are subject to change without notice.

All product dimensions and weights are nominal, and are supplied as a guide to the prodcut being ordered.  

With fabrics and timber finishes, slight colour variations are to be expected between what is shown in the images on this site, and the product that is supplied.  Note that the digital images used should only be taken as a guide to the product colour, and where colour match is critical, please contact us to discuss.

If ANY product weight, dimension or colour is critical for your purpose, please contact us to confirm prior to ordering.

Note that whilst every effort will be made to supply an order from the one batch, some shade variation will most likely occur for the same product ordered on separate occasions.

Payment Method

All payments direct from the shopping cart are through PayPal  - this provides extra security through a 3rd party payment system. 

If you do not have your own Paypal account, you can still use your Visa or Mastercard through PayPal, simply click on the link to pay by card on the PayPal section of the payment page. 

If for some reason, you are not happy using PayPal, please contact us and we can provide our bank account details for a direct deposit, but note that funds will need to clear before goods can be shipped.

Delivery Charges

For calculation of delivery charges, our products fall into two categories:

A.  Flat rate and Free Freight Products

Applies to Rain & Beach umbrellas:

To most Australian postcodes, delivery is $10.00 per order, and freight free where the order value is greater than $150.  When you checkout, if your delivery postcode does not qualify for this, a freight charge will be calculated, and you will have the option not to proceed with the order.

B.  Delivery Fee Payable Products

Applies to Market Umbrellas & Bases:

Because of the dimensions of these products (ie weight and or length), a delivery fee is charged on all orders.  The charge will be calculated at checkout based on the destination postcode and the products ordered. 

Note that if your order contains products from category A and B, the system will automatically calculate freight on your order based on the weight and destination – no flat or free freight will apply to category A products with a combined order.

If you are in this situation, you will be better off placing separate orders for your Category A and category B products. 

Please note we are not able to ship to

  • - PO Boxes
  • - Parcel Lockers
  • - Selected Remote Mainland & Island Locations

Delivery

Risk in the product supplied transfers to the customer at point of delivery.  For this reason we recommend you supply a work address whenever possible.  For deliveries to residential addresses we need an Authority to Leave, but this means you are accepting the risk for the product left at your premises.   If this is unacceptable, then you need to supply another address where someone is always in attendance to accept and sign for the delivery during business hours.

Where you supply an Authority to Leave, you need to also supply detail of where to leave the goods in a safe place.

Whilst every effort is made to expedite your order, we will not be held responsible for delays in transit by the 3rd party carriers (including Australia Post or any other courier/transport company) used by Umbrellas & Shade.

Please note we cannot accept order for destinations outside Australia.

Out of Stocks

Whilst we constantly monitor the stock availability shown on this site with the stock that is physically available, on occasions, there may be a discrepancy.  If this occurs, Umbrellas & Shade will make contact with you to discuss your order, and whether an alternate product can be supplied, or to arrange for a refund to be issued.  Note that we will not be held liable for any loss or damage as a result of an ordered product not being available for supply.